This New Solution is an Independent Aftersales Suite for Service Workshops addressing the EVs exclusively. The solution provides an innovative alternative to the legacy systems deployed in the Aftersales workshops, providing a contactless digital experience to the workshop users and end customers.
The system comprises software, hardware, and network infrastructure, allowing any workshop to carry out its aftersales service quickly and easily. It also facilitates seamless communication between the service workshops and their end customers via a single point of contact. This makes it easier for customers to benefit from the complete range of available EV Services.
Benefits
- Connected aftersales journey at workshops
- No dependency on legacy systems (DMS/GMS) for smooth user journeys
- Automation for optimized productivity
- Reduced OPEX
- Increased customer satisfaction and brand loyalty
Features
- Contactless & digitized service experience
- Vehicle status at the user’s fingertips
- Round-the-clock service bookings
- Paperless operations
- Upselling and cross-selling of services
- Transparency and Accuracy of Information
Solution
The solutions offer the following application modules-
- Smart Planner – For complete workshop planning, including all controller modules, e.g., vehicles, customers, appointments, service packages/jobs, skills, efficiencies, etc.
- Online Booking – For end customers to make appointments online for their EVs
- Service Tracker – For end customers to be notified about their vehicle status, online payments, approvals on additional jobs, etc.
- Customer 360 – For customer care agents to get a 360 degree view of customers and vehicles and be able to book appointments and call log management using the application
- Digital Service Order – For mechanics to be able to work on the assigned jobs, get instant approvals on additional jobs, clock-in-clock-out, carry out inspections and checks, etc.
- Digital Check-In – For the customer to carry out web-based check-in before their appointments, explore extended offers, reach out to workshops, etc.
Accounting, invoicing, and inventory modules with ERP.
Business Advantages
- Best-suited for the new age EV Service workshops
- Convenient appointment bookings at the fingertips
- EV exclusive processes and service packages
- Value-based offerings for garage chains and new-age EV workshops
