A large Benelux-based car dealer group having a portfolio of luxury and premium new car brands, a used car market, and an automotive parts business has entered a strategic partnership with AutoFacets for its digital solutions and services. This partnership will offer the dealer group a flexible pool of world-class technology consultants with automotive domain expertise. It will help the dealer group to speed up its digital footprint to accelerate growth in a fast-changing automotive retail ecosystem.
The Dealer Management System, or DMS, lies at the core of the application system. At AutoFacets, we have expertise in developing bolt-on applications and platforms that seamlessly integrate with the DMS. The development and implementation of these applications are carried out in such a way that it allows the dealer groups to adapt to their customers’ constantly-changing expectations in real time.
AutoFacets delivers digital solutions for evolving customer lifecycle journeys that provide them with a competitive edge in terms of both cost and product differentiation. Digitalizing the customer journey allows dealerships to engage more with their customers before and after their visit.
ENGAGEMENT SO FAR
AutoFacets and the dealer group have initiated their early engagement with implementing seamless solutions for digital check-in, service tracking, payment & delivery. AutoFacets has also developed multiple sales and aftersales solutions focused around the core DMS platform. The platform engages with customers by sending thousands of daily notifications for digital experiences on check-in, car intake, and others.
Motivated by this success, the dealer group envisions an entire platform of functionalities by leveraging the complete range of AutoFacets capabilities. This has resulted in a multi-year strategic partnership extending across digital engagements. This collaboration has led to the creation of a Center of Excellence that forms the extension of the group’s existing IT departments. AutoFacets’ technologists are embedded with the dealer group’s organization, working as an extension of their IT Teams- building, running, and maintaining digital applications that provide end-customer satisfaction.
We strongly believe that the dealer group will get a cutting-edge advantage in an array of areas like customer experience, time-to-market, and efficiency by using the innovative digital solutions from AutoFacets.
