CCase Studies
Customer Delight in Collision Repair
(Aftermarket | The Netherlands)
Customer Delight in Collision Repair
Business Scenario
A leading Collision repair chain with 60+ Body shops, aimed at ensuring customer delight even at the time of collision. Collaborating customers with Body shops and Insurance companies, this solution establishes single point of connection in collision emergencies.
Highlights
  • One stop collision repair solution for customer
  • Integrated eco-system of Collision repair stakeholders
  • Hassle free process - Right from FNOL at Call-center to Repair and post repair
  • Real-time synchronization with core systems (iBOSS, Dispatch etc.)
  • Central Dashboard & information for all stakeholders
  • Vehicle repair and insurance history tracking
Benefits
Online Service Planner 300 Requests processed daily Online Service Planner 2100 Man hours saved weekly Online Service Planner 80% Customer satisfaction index View All Case Studies