The New Solution offering is an Independent Aftersales Suite for Service Workshops catering to EVs exclusively. The solution offers an innovative alternative to the legacy systems used in the Aftersales workshops, offering a contactless digital experience to workshop users and end customers.
The system consists of software, hardware and network infrastructure that allows any workshop to run its aftersales service quickly and easily. It also facilitates seamless communication between service workshops and end customers through a single point of contact. This makes it easier for customers to take advantage of the full range of EV services available.
Benefits
- Connected Aftersales journey in workshops
- No dependence on Legacy systems (DMS/GMS) for elegant user journeys
- Automation for optimized productivity
- Reduced OPEX
- Increased customer satisfaction and brand loyalty
Features
- Contactless & Digitized service experience
- Vehicle status at the fingertips
- 24*7 service bookings
- Paperless operations
- Upsell/Cross selling of services
- Transparency & Accuracy of info
Solution
The solution encompasses the following application modules:
- Brilliant Planner – for complete workshop planning, including all controller modules, e.g. vehicles, customers, appointments, service packages/jobs, skills and efficiencies etc.
- Online Booking – for end customers to book appointments online for their EVs.
- Service Tracker – for end customers to get notifications for vehicle status, online payments, approvals on additional work etc
- Customer 360 – for customer care agents to get a complete view of customers and vehicles and to be able to book appointments, and outgoing/incoming calls through the application
- Digital Service Order – for mechanics to be able to work on assigned jobs, get approvals on additional work, clock-in-clock-out, perform checks etc.
- Digital Check-in – for the customer to do web-based check-in before their actual appointments, see extended offers, reach out to workshops etc
Accounting, Invoicing and Inventory Modules through ERP (e.g. MS Dynamics)
Business Advantages
- Ideally suited for new-age EV Service workshops
- Convenient – Appointment Bookings at your fingertip
- EV exclusive processes and service packages
- Value-based offerings for garage chains & new age EV Workshops
