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Overview
AF-X Implementation is a three step process:
Step 1 : AF-X Flow
Scoping methodology using pre-defined AF-X workflows based on customer lifecycle journeys
Step 2 : AF-X Deploy
AF-X Platform Implementation methodology for the quick go-to-market
Step 3 : AF-X Run
COE run RUN-CHANGE-TRANSFORM management & support mechanism to maintain and enhance your deployments
STEP 1: AF-X Flow
- Customer Life Cycle
- Service and Workshop Flow
- Car Buying Flow
- Garage Customer Flow
- Technician & Service Advisor Flow
- Lead to Order Flow
- Fleet Manager Flow
STEP 2: AF-X Deploy
STEP 3: AF-X Run
L2 & L3 Support
- Errors and Bug Fixing is taken care by AutoFacets promptly based on email Ticketing
- SLA Management
Performance Monitoring
- Periodic backups
- Log Checks
- DB Optimization
AF-X Upgrades
- Be up to date with periodic platform updates.
Change Requests
- Any changes and enhancements are supported by AutoFacets Technical support and are handled as CRs against decided Rate Matrix with customer.
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